Privacy Policy

Your privacy matters to us.

We are committed to protecting your personal information and ensuring your data is handled securely, transparently, and in accordance with Australian privacy laws.

Privacy Policy

Effective date: 5 September 2026

Happy Migration Pty Ltd (66 649 670 379) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

Information we collect

We may collect information such as your name, date of birth, contact details, nationality, payment and booking information, immigration history, visa status, family and relationship information, employment and education history, identification documents, health or character information, and communications with us. We may also collect technical information through our website, including your IP address, device information, browser type and website activity.

How we collect information

We may collect information directly from you when you use our website, book a consultation, purchase a checklist, complete a form, upload documents, communicate with us or engage us to provide services. With your consent or where permitted by law, we may also obtain information from your family members, representatives, government agencies or other relevant third parties.

Why we collect and use information

We may collect, use and retain information to:

process consultation bookings and payments;
provide purchased products and services;
assess enquiries and provide immigration assistance where formally engaged;
communicate with you and respond to questions;
maintain business and client records;
improve and secure our website and services;
comply with professional, taxation, legal and regulatory obligations; and
send marketing communications where you have consented or where otherwise permitted by law.

Disclosure of information

We may disclose information to our employees and contractors, payment processors, booking and website providers, cloud-storage and technology providers, professional advisers, translators, government authorities and other parties necessary to provide an authorised service. We do not sell personal information.

Some service providers may store or process information outside Australia. Where practicable, details of the countries involved will be provided here:

Security and retention

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet-based system is completely secure. We retain information for as long as reasonably required to provide services and comply with legal and professional obligations, after which it will be securely destroyed or de-identified where appropriate.

Cookies and analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, process bookings, analyse website use and improve our services. You may restrict cookies through your browser, although some website features may then operate incorrectly.

Access and correction

You may request access to, or correction of, personal information we hold about you by contacting info@happymigration.com.au. We may need to verify your identity before processing the request.

Privacy complaints

If you believe we have mishandled your personal information, please contact us at info@happymigration.com.au or [QLD, Australia]. We will acknowledge and investigate your complaint and respond within a reasonable period. If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy when our practices or legal obligations change. The current version will be published on this website with its effective date.