Refund & Returns | Happy Migration

Refund and Cancellation Policy

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Refund and Cancellation Policy

Effective date: 5 September 2026

This policy applies to paid consultations and downloadable digital products purchased from Happy Migration Pty Ltd. It operates in addition to, and does not limit, your rights under the Australian Consumer Law.

Consultation cancellations by customers

You may cancel or reschedule a consultation by giving at least 24 hours’ notice before the scheduled appointment. You may choose either:

one alternative appointment, subject to availability; or
a refund of the consultation fee, less any clearly disclosed and reasonable payment-processing or administration costs permitted by law.

If you cancel with less than 24 hours’ notice or do not attend, the consultation fee will ordinarily not be refunded because the appointment time was reserved for you. We may allow rescheduling in exceptional circumstances at our discretion.

If you arrive late, the consultation may still finish at the scheduled time. If the consultant agrees to extend the appointment, an additional fee may apply.

Cancellations by us

If the agent, consultant or responsible service provider cannot provide the promised service or cancels the consultation, you may choose between a suitable replacement appointment and a full refund of the affected consultation fee.

Downloadable products

Because a downloadable checklist is supplied immediately, we do not ordinarily provide a refund for change of mind after it has been accessed or downloaded.

If the digital product is materially defective, inaccessible, substantially different from its description or otherwise fails to meet an applicable consumer guarantee, please contact us at [EMAIL]. We will provide the remedy required by law, which may include correcting or replacing the product or providing a refund.

Requesting a refund

Send refund requests to info@happymigration.com.au and include your name, order or booking number, purchase date and reason for the request. Approved refunds will be returned to the original payment method where possible. Processing times imposed by banks and payment providers are outside our control.